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To help us help you, tell us your device model and copy the “Technical info” from parents' area › Settings. Please don't send us your child's personal details: we don't need them.
Frequently asked questions
How do I get into the parents' area?
Tap the “Parents” button, at the top right of the main screens, then type in digits the number shown in words (for example “eighty-one” → 81).
I can't hear the voice.
Check the device volume and the speaker button in the game, at the top right. In the browser, the voice starts after the first tap on the screen. In the iPhone and iPad app, the voice can be heard even with the silent switch on.
The Italian (or English) voice is missing.
Mondolino uses your device's voices. If a language has no voice, in bilingual mode the game avoids it and the parents' area tells you. To add one:
- Android: Settings › Accessibility › Text-to-speech. Choose an engine that has the language and download its voice data. On Huawei phones without Google services, you can install another text-to-speech engine from AppGallery.
- iPhone and iPad: Settings › Accessibility › Spoken Content › Voices. “Enhanced” or “Premium” voices sound the most natural.
Then, in parents' area › Settings › Voices, you can choose and test the Italian and English voices. In a browser, voices marked ☁︎ are online: Mondolino uses them only if you choose one or if no other voice exists.
How do I change the languages or the play time?
In parents' area › Settings. You can choose Italian only, English only or both (and in what mix), British or American English, and how many minutes a day your child plays.
The game asks me to turn the phone.
On phones Mondolino is played in landscape, because the screen feels bigger. In the browser, if you hold the phone upright a “Turn your phone!” card appears; a grown-up can choose “Play upright”. Tablets and computers work either way.
How do I save a photo from the album?
In parents' area › Album: open the photo and tap “Download” or “Share”. If the download doesn't start (it happens inside some apps), long-press the photo to save it.
How do I move progress to another device?
In parents' area › Settings, tap “Copy backup”: the game's data (not the photos) is copied to the clipboard as text. On the new device, paste that text with “Restore backup”.
Can we play offline?
Yes. The game doesn't need the internet, and the browser version works offline after the first visit. Some text-to-speech engines do use online voices, though: without a connection, those voices may not work.
Can I put the web version on my Home Screen?
Yes, and it opens full screen. On iPhone and iPad, in Safari: Share › “Add to Home Screen”. On Android, in Chrome: menu › “Add to Home screen” (or “Install app”).
Where is the privacy policy inside the app?
In parents' area › Privacy & info: you'll find the privacy policy, the terms of use and the open-source credits. They can be read offline too.
I have more than one child. Can each have a profile?
For now Mondolino has one profile per device (or per browser).
How to delete data
All of Mondolino's data lives only on your device. We hold no copies, so there is no request to send us: you delete it yourself, like this.
Everything, from the app
- Open the parents' area (the “Parents” button, then the number in digits).
- Go to the Settings tab, Data section.
- Tap “Reset everything”, then tap it again to confirm. Progress, settings, name and photos are deleted, and the game starts from scratch.
One photo, or all photos
In parents' area › Album: open a photo and tap “Delete”, or use “Delete all photos”.
By uninstalling the app or clearing site data
Uninstalling the app deletes its data from the device. In a browser, clear the data for [DOMINIO] from the browser's settings (usually under “Site data” or “Cookies and site data”).
If you use your device's backup (iCloud or Google), a copy of the data may remain in your account's backups, which you manage from your iCloud or Google settings.
For all the details: privacy policy · terms of use.